F.A.Q. (Frequently Asked Questions)
Here you will find answers to frequently asked questions about shopping on our website, shipping, returns, and more. If you have a question that is not answered here, please do not hesitate to contact us.
Orders and payments
Can I change or cancel my order after purchasing it?
Orders are prepared with the utmost care right from the start, but if you'd like to make any changes, please contact us promptly: we'll do our best to accommodate your request.
What payments can I use?
You can choose from major secure and certified payment methods (credit cards, PayPal, bank transfer). Installment payments are available, including direct payments. Every transaction is protected and guaranteed. When you place your order, you pay a 10% deposit and we'll begin production. The balance, even if you choose installment payments, will be due only when the work is finished and ready for shipping or pickup. If you're picking up your order on-site, you can also pay directly by POS terminal upon pickup.
How can I place an order?
Simply select the desired work, add it to your cart, and follow the guided steps. Your facsimile will be reserved for you in just a few minutes.
Once the order is completed, production of the work begins. The buyer will be informed of all the production steps via photos and videos, up until the final moment when the work is complete and ready for shipping or collection.
Shipping and delivery
What should I do if my order is late?
Our couriers are reliable, but if you notice a delay, please contact us immediately: we'll keep you updated.
How can I track my order?
You will receive a tracking link as soon as the item is handed over to the courier.
How long does shipping take?
Delivery takes place within 21 days
Where do you ship to?
We ship throughout Italy and much of the world, with insured shipping using the best available couriers depending on the recipient's country and geographic area.
Each work is protected by custom packaging: a box or plexiglass case, further protected by expanded polyethylene and a sturdy outer box.
VIP Delivery
In which areas is Antiquus VIP Delivery available?
VIP Delivery is available throughout Italy, thanks to our consultants operating in different regions. If you would like to know whether VIP Delivery is available in your area, please contact us: we will be happy to arrange a personalized presentation of your Antiquus manuscript.
What is Antiquus VIP delivery?
Antiquus VIP Delivery is an exclusive service designed for those who wish to receive their manuscript or facsimile in a special and personalized way. An Antiquus consultant will come directly to your residence or agreed location to deliver the work and present it in person, explaining its details, history, and technical characteristics. It's much more than a simple delivery: it's a private cultural experience, curated down to the finest detail, allowing you to fully enter the world of ancient manuscripts and appreciate their authenticity.
Can i pay by bank transfer?
Yes, payment by bank transfer is possible and recommended for VIP Delivery. In this case, the balance must be paid before the appointment, and delivery will only take place after the payment has been cleared. Alternatively, you can arrange personalized methods with our consultant. Antiquus always guarantees maximum security and transparency in payment transactions.
Do you need a special table or equipment?
To best experience the Antiquus VIP Delivery, we recommend setting up a stable table in a quiet and well-lit space. Our representative will bring everything necessary for the manuscript presentation: cotton gloves, consultation tools, and supporting materials for viewing the work. No equipment is required on your part, only curiosity and the desire to admire a masterpiece up close.
Can i invite friends or family members during the VIP delivery?
Absolutely yes. The Antiquus VIP Delivery is designed to be shared with whomever you wish: family members, friends, or art and culture enthusiasts. Our expert will be delighted to tell the story of the manuscript and show the particularities of the work to multiple people, creating a convivial and fascinating moment where culture transforms into a living experience.
Is there an additional fee for VIP delivery?
In many areas of Italy, VIP Delivery is already included in the price of the Antiquus manuscript or facsimile. In case of long journeys or areas that are difficult to reach, additional costs may apply, which are always communicated in advance, before confirming the appointment. This way, every customer can plan with transparency and choose to experience the delivery as a truly unique moment without surprises.
How long does the VIP delivery appointment last?
The Antiquus VIP Delivery appointment lasts between 30 and 60 minutes, depending on the chosen manuscript and the client's questions. During this time, our Antiquus consultant will guide you through an exclusive experience, illustrating the history, creation, and characteristics of the facsimile you have purchased. It is a moment entirely dedicated to you, to discover and appreciate your work of art in detail.
Returns and refunds
How long does it take to receive a refund?
Once the return is received, the refund is processed quickly.
How can I start a return procedure?
Just write us an email: we'll guide you step by step.
What is your return policy?
We are sure you will love your artwork, but if not, you can return it within 30 days of the delivery date.
Product information
Why are your facsimiles different from a simple book?
Because they're not just books: they're living testimonies of the past, reproduced with absolute fidelity and preserved in limited editions. They combine science, art, and history in an exclusive object.
How can I find more information about a product?
On the website you'll find detailed descriptions, images, and historical insights. If you'd like more, please contact us or schedule a call or video call; we'd be happy to tell you more.
What will I receive with the purchase of one of your products?
With your purchase you will receive:
- Numbered facsimile reproduction of the manuscript identical to the original
- Commentary book
- Certificate of originality "colophon"
- “Olivami” certificate with the exact geolocation of the donated olive tree
- High-quality recycled cardboard box or plexiglass display case
Do you offer product warranties?
Our facsimile works are crafted from the highest quality materials, designed to endure the centuries and preserve their value intact. For the buyer's protection, each copy is covered by a 24-month warranty (for maps, cartography, and artwork) or a 60-month warranty (for manuscripts), which covers any original defects present at the time of delivery and which become apparent within two years.
Damage due to improper use or improper maintenance is naturally excluded. To activate the warranty, simply send us an email and we'll contact you promptly to resolve the issue.
Authenticity and collecting
Can i choose a specific number for my edition?
It is possible to choose the number of the work if still available.
Will I receive a certificate of authenticity?
Absolutely yes: each copy is certified and recognized as an official part of the edition.
Are the works numbered or certified?
Yes, each Antiquus facsimile is numbered and accompanied by a certificate of authenticity, called a "colophon." It contains the following information: title of the work, owner, print run, work number, date, followed by the stamp and signature of the owner (usually a public library), and the stamp and signature of the publisher.
Care and preservation
Do i need to create an account to place an order?
It is not mandatory. You can also purchase as a guest, but having an account allows you to better manage orders and preferences.
Are the volumes designed to be browsed or displayed?
Both: they can be carefully browsed through, as well as displayed as genuine works of art.
How Can I Best Preserve My Facsimile?
We recommend keeping it away from humidity and direct sunlight. Each edition is designed to last over time, just like the original manuscripts.
Support and contact
How can I contact Antiquus with questions or support?
You can contact us at any time via email or contact form: we always respond promptly and attentively. We can arrange a call or video call for any clarification or question. We are a community.
Do you have customer service in Italian and English?
Yes, we offer support in both languages. Antiquus is an Italian project with international reach.
Promotions and discounts
Can I use more than one discount code?
Discount codes cannot be combined, but you can choose the one that best suits you.
Do you offer discounts or promotions?
Yes, on special occasions we reserve exclusive promotions for our community.
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